Terms of Use 

Last Updated: December 2, 2025

Please read these Terms of Use ("Terms", "Agreement") carefully before using www.quest-ex.com (the "Website" or "Service"), operated by Quest Express Delivery, LLC ("us," "we," or "our"), a company based in Mobile, Alabama, specializing in logistics, courier, expedited shipping, and final mile delivery services.

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the terms, you may not access the Service.

1. Conditions of Use and Acceptance

By using this Website, you certify that you have read, understood, and reviewed this Agreement and agree to comply with its terms. Your access to and use of the Service is conditioned upon your acceptance of and compliance with this Agreement. We only grant use and access of this Website to individuals or entities who have accepted these Terms.

2. Age Restriction

The Service is offered only to users who are 18 years of age or older and reside in the United States or its territories. By using this Website, you warrant that you meet this age requirement and have the legal capacity to enter into this binding contract. Quest Express Delivery, LLC assumes no responsibility or liability for misrepresentation of age.

3. Privacy Policy and Data Collection

Before you continue using our website, we strongly advise you to read our Privacy Policy. This policy is incorporated by reference into this Agreement and explains our practices regarding user data collection, use, and protection in compliance with applicable laws (GDPR, CCPA/CPRA). It will help you better understand how we handle your personal information.

4. User Accounts and Responsibilities

If you register an account on our Website, you are responsible for maintaining the confidentiality of your account details (including username and password) and for all activities that occur under your account.

• You agree to provide accurate, current, and complete information during registration.

• You must notify us immediately if you suspect any unauthorized use or security breaches related to your account.

• We reserve the right to terminate accounts, refuse service, edit or remove content, and cancel orders at our sole discretion for any reason, including violation of these Terms.

5. Acceptable and Prohibited Use

You are granted a non-exclusive, non-transferable, limited license to access and use the Website strictly in accordance with these Terms.

Prohibited activities include:

• Using the Service for any illegal purpose or in violation of any local, state, national, or international law.

• Harassing, abusing, stalking, threatening, or otherwise violating the legal rights of others.

• Engaging in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm Quest Express Delivery, LLC or users of the Website or expose them to liability.

• Copying, reproducing, redistributing, or exploiting any content on the Website for commercial purposes without our express written permission.

• Attempting to gain unauthorized access to any portion or feature of the Website, other systems or networks connected to the Service, or any server of Quest Express Delivery, LLC.

6. Intellectual Property

You agree that all materials, content, products, and services provided on this Website are the sole property of Quest Express Delivery, LLC, its affiliates, directors, officers, employees, agents, suppliers, or licensors, including all copyrights, trade secrets, trademarks, patents, and other intellectual property.

You may not reproduce, redistribute, or use our intellectual property without our express written permission.

You grant Quest Express Delivery, LLC a royalty-free, non-exclusive license to display, use, copy, transmit, and broadcast any content you upload or publish on the Service for the purpose of providing the Services described herein.

7. Payment and Transaction Terms

Pricing and Fees: All prices for our logistics, courier, and transportation services are subject to change. Rates will be clearly presented at the time of booking a shipment through our platform.

Billing and Payment: We utilize secure third-party payment processors. You agree to pay all charges incurred by you or any users of your account at the rates in effect when such charges are incurred.

Service Specifics: For details on specific service guarantees (e.g., Courier On-Demand, Expedited Shipping windows), please refer to the specific service agreements provided during the booking process.

8. Disclaimers and Limitations of Liability

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis.

QUEST EXPRESS DELIVERY, LLC MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, RELIABILITY, OR AVAILABILITY OF THE WEBSITE OR ITS CONTENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL QUEST EXPRESS DELIVERY, LLC, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY.

9. Indemnification

You agree to indemnify, defend, and hold harmless Quest Express Delivery, LLC and its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Service, including, but not limited to, your user content, any use of the Website's content, services, and products other than as expressly authorized in this Agreement.

10. Governing Law and Dispute Resolution

By visiting this Website, you agree that the laws of the State of Alabama, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between Quest Express Delivery, LLC and you.

Any legal claim or dispute related in any way to your visit to the Website or to products/services you purchase through us shall be resolved exclusively by the state or federal courts located in Mobile County, Alabama. You consent to the exclusive jurisdiction and venue of these courts.

11. Changes to This Agreement

We reserve the right to modify or replace these Terms at any time at our sole discretion. We shall endeavor to let our users know of significant changes through electronic mail or a prominent notice on the Website.

This Agreement constitutes the entire understanding between Quest Express Delivery, LLC and the user regarding the use of this Website, and this supersedes and replaces all prior agreements regarding the use of the Website.

12. Contact Information

If you have any questions about this Agreement, please contact us directly at info@quest-ex.com.