Privacy Policy

Last Updated: December 2, 2025

Quest Express Delivery, LLC ("us", "we", "our") is committed to protecting your personal information. This policy helps you understand how we collect, use, disclose, and protect the data you provide when you visit or use www.quest-ex.com (our "website" or "service").

We may update this policy occasionally. We will notify you of significant changes, and we encourage you to review this page periodically to stay informed about our latest practices.

1. What Data We Collect About You

We collect various categories of information to provide our logistics and courier services, enhance your experience, and support our business operations (general cargo pickup/delivery, courier on-demand, expedited shipping, and final mile delivery services). The types of information collected within the last 12 months include:

• Identifiers: Your IP address, contact information (name, email address, phone number, physical address), and online identifiers.

• Commercial Information: Records of services purchased or considered.

• Internet or Other Similar Network Activity: Data profile regarding your online behavior on our website, web pages you visit, time spent on pages, and referring sites.

• Geolocation Data: Broad location data derived from your IP address, or precise location data if you grant permission via your mobile device for on-demand services.

2. How and Why We Collect Your Data

We collect your data for specific business and commercial purposes, using transparent and lawful means (known legally as "legal bases" under GDPR):

• To provide requested services, manage accounts, and process transactions: This use of your Identifiers and Commercial Information is necessary for the Performance of a contract—specifically, delivering your cargo and managing your logistics needs.

• To improve our services and products: We use data like Internet Activity and Geolocation Data to refine our operations and customize the website experience for your preferences. This falls under our Legitimate interests in running an efficient and effective business.

• To send you communications and market research materials: We use your Identifiers to send promotional emails containing information we think you will find interesting or to invite you to participate in market research surveys. We do this either with your explicit Consent or because we have a Legitimate interest in marketing our services to existing customers.

We commit to data minimization, collecting only information that is reasonably necessary and proportionate to serve these purposes.

3. How We Safeguard Your Data

Quest Express Delivery, LLC is committed to securing your data and keeping it confidential. We employ industry-standard technical and organizational measures to prevent data theft, unauthorized access, and disclosure. Our security includes using up-to-date technologies and software designed to safeguard all information we collect online.

4. Our Cookie Policy and Third-Party Tools

We use cookies and similar tracking technologies (like Google Analytics and Google AdSense) to analyze web traffic, understand user behavior, and serve personalized advertisements.

• Google Analytics: We use Google Analytics Advertising Features to collect data about your interactions and demographics. This information helps us understand user behavior and optimize our services. You can learn more about how Google uses data when you use our partners’ sites or apps.

• Google AdSense: We partner with third-party vendors, including Google, which use cookies to serve ads based on your prior visits to our website and other websites on the internet.

Your Consent and Control:

Under GDPR and CCPA/CPRA, we require your explicit consent via a cookie consent banner before placing non-essential cookies (such as advertising or analytics cookies) on your device. You have the right to withdraw consent at any time.

How to manage cookies:

• Browser Settings: You can disable cookies by accessing the settings of your internet browser. Comprehensive information on managing this for various browsers is available at https://www.internetcookies.com.

• Google Ad Settings: You can opt out of Google's use of the advertising cookie for interest-based advertising by visiting Google Ad Settings.

• Third-Party Opt-Out: Alternatively, you can opt out of a third-party vendor's use of cookies for interest-based advertising by visiting the Network Advertising Initiative opt-out page.

5. Links to Other Websites

Our website may contain links to external sites. If you click on these links, Quest Express Delivery, LLC is not responsible for your data and privacy protection on those sites. Their operation is not governed by this privacy policy agreement. We recommend you review the privacy policy of any external website you visit.

6. Your Data Privacy Rights (GDPR, CCPA/CPRA)

Depending on your location (e.g., California or the EU), you have specific rights regarding your personal data. We will not discriminate against you for exercising any of these rights.

Your rights typically include:

• The Right to Know/Access: You have the right to know what personal information we collect about you and access the specific pieces of data we hold.

• The Right to Correct/Rectify: You have the right to correct inaccurate personal information that we hold about you.

• The Right to Delete/Be Forgotten: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.

• The Right to Opt-Out of Sale/Sharing: You have the right to direct us not to sell or share your personal information with third parties (though we state below we do not sell data). We recognize the Global Privacy Control (GPC) as a valid opt-out signal.

• The Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of "sensitive personal information" (if collected) to only essential business purposes.

How to Exercise Your Rights:

To restrict the collection of your data or exercise any of the rights listed above, you can:

• Use Website Forms: When filling out forms on our website, look for options (checkboxes) to limit the use of your information for marketing purposes.

• Contact Us Directly: Use the contact form on our website, Email us at info@quest-ex.com,  or call us directly by phone to submit a verifiable consumer request. We maintain a system to verify your identity before processing the request.

7. Data Sharing and Sale

Quest Express Delivery, LLC will not lease, sell, or distribute your personal information to any third parties, unless we have your explicit permission or are legally forced by law to do so. Your personal information is only shared with essential service providers (e.g., payment processors, logistics partners) as necessary to fulfill the services you requested.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, including satisfying any legal, accounting, or reporting requirements.