Quest Express
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Quest Express
FAQ
Frequently Asked Questions
What are your specific service offerings?
Our service options are general cargo pickup and delivery, courier on-demand, expedited shipping, and final mile delivery, including local same-day delivery (when scheduled before 11:00AM CST), next-day, expedited (when scheduled before 9:OOAM CST), and final mile delivery.
What is your geographic coverage area?
Our coverage area includes areas within a 300 mile radius of Mobile Regional Airport (MOB) or Mobile International Airport (BFM) in Mobile, AL, the Greater Gulf Coast, and surrounding areas.
How do you determine pricing and are there any hidden fees?
Our pricing structure is based on weight, distance, size, and the specific details of your request for quote. This helps us provide a clear and transparent quote to avoid surprises.
Do you offer tracking and provide proof of delivery (POD)?
Yes, we do offer the ability to monitor shipments and receive confirmation upon delivery with a signature and/or photo.
What insurance coverage do you provide for cargo?
Our cargo insurance provides coverage for freight and cargo that is damaged or lost during transport, damage caused by events such as fire, collision, and other hazards encountered on the road, and protection during transit when the covered cargo is damaged or lost while being transported under a bill of lading or shipping receipt.
What are the size and weight limitations for packages?
If it fits, it ships! (Must be securely packaged and conditions apply.) Our Cargo Vans maximum cargo weight capacity (payload) is approximately 3,500 pounds, Maximum Cargo Capacity: 487 cubic feet, Cargo Floor Length: 172 (14 feet), Cargo Floor-to-Roof Height: 80 inches (6.6 feet), Interior Width (between wheel wells): 54 inches (4.5 feet). Hazardous materials prohibited.
How do you handle unexpected delays or issues?
Despite our best effort to provide fast and efficient deliveries, disruptions due to weather, traffic, or vehicle issues will inevitably occur. We will quickly communicate any anticipated delays, as well as our best solution to address the issue.
What safety and security measures are in place for shipments and drivers?
We follow strict safety and security protocols including background checks on all personnel, pre-trip inspections of vehicles, ensuring required safety equipment, mandatory use of seatbelts, avoiding cell phone use while driving, maintaining a professional demeanor, avoiding delivering to vacant or suspicious-looking properties, regular training on safety procedures, emergency protocols (for incidents like breakdowns or accidents), and handling specific hazards.
What are your customer service protocols?
Customer support is our top priority, and we are available during business hours to address questions regarding an existing or scheduled pickup and delivery. For general inquiries please use our normal channels of communication via phone, email, or web.
*Please contact us immediately concerning a hot shipment or otherwise urgent concern.
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